Help zone
| FAQ |
Harrison Website Frequently Asked QuestionsWhen is the latest ordering date for Christmas Delivery?Orders must be received by the end of the 21st of December for UK customers (16th December for International orders) to guarantee delivery by Christmas Day. Our delivery partners state this is the cut off date for delivery and we are bound by their terms, however as long as orders are received by this dates and you are available for collection you will receive your goods in time. Please also note that during the festive period between Christmas and New Year delivery may not be as quick as usual due to delays in the postal services and when we are out of the office.
Does Harrison have any shops?Yes we do and we would be delighted to receive a visit from you. Please see the Our Stores page for details of where you can find us. Please check with individual stores for opening times – and remember you can shop with us online 24 hours a day. What brands does Harrison stock?At Harrison we stock an excellent selection of women’s, men’s and children’s fashion from across the world. For a full list and description of all our labels please see our Brands page. Does Harrison have a catalogue?Sorry, we do not produce a catalogue at present. However you can view all our ranges on the website 24 hours a day. Do I need to register to shop?Yes you do. Registering with us helps us to process your order as quickly and efficiently as possible. Once you have registered with Harrison you can also sign up to be kept up to date about any special offers and promotions we are running. I have forgotten my password for the site. What can I do?Don’t worry, simply go to our Help Zone where you can recover your lost account information by filling in a short online form. Just enter the e-mail address you used to register and your account information will be e-mailed to you soon after. What countries do you deliver to?We deliver throughout Europe. However this policy is subject to change, so if you live in an area outside Europe please register with the site and we will inform you when we start delivering to your country. Alternatively return to the Harrison website in the future to check updated delivery policies. Do you sell gift vouchers?Yes we do, in fact at Harrison we offer our customers two types of gift voucher – Online gift vouchers and In-Store gift vouchers. Online gift vouchers can be used to purchase goods from this website, while our In-Store gift vouchers can be used in any of the shops listed on the Our Stores page. How long is my gift voucher valid for?Both our Online and In-Store gift vouchers are valid for three months from the time of issue. Do I have to use the balance of my gift voucher all at once?No. When you enter your Online gift voucher code the website will automatically calculate how much credit you have remaining. In-Store gift vouchers will be reissued for the remaining balance when used as payment in any of our shops. Why does my promotional code/ gift voucher code not work?First of all please check that you have entered your code correctly and that the promotion / gift voucher is not out of date. Should you require any further assistance please contact our Customer Services team by completing the Contact Us form, by e-mail at sales@harrisonfashion.co.uk or by telephone on 028 25 649822 between 9.30am – 5pm, Monday – Friday. Do you offer student discount?Sorry we don’t. However, once you register with Harrison we will keep you informed about any forthcoming promotional or discount events. How can I pay for my order?There are a number of payment options available to Harrison website customers. Credit/debit cards accepted are Visa, Visa Delta, Visa Electron, MasterCard, Maestro and Switch. Please be assured that we take security very seriously and that we will look after your card details. Of course, our Online gift vouchers can also be used for payment of goods on the site. And if your shopping total comes to more than the value of your gift voucher you can use any of the above credit/debit methods to make up the difference. When will I be charged for my order?If your card is authorised payment will be taken immediately after the order is made. We will send you a confirmation e-mail to let you know that your order has been successful. Can I cancel or change my order before I receive it?Yes you can, but please do so as soon as possible on the same day the order has been placed. To do this, please contact our Customer Services team by telephone on 028 25 649822 and our advisors will be happy to assist you. However if you change your mind more than 24 hours after your order has been placed it is likely that it will already have been posted. Once it arrives you can return or exchange the order within 14 days of receipt by following our Returns Policy which is detailed on each product page. Can I add another item after I have placed my order?Unfortunately this is not possible as your original order will already have been processed. You will need to place a separate order for anything else you want to buy. What do I do if my order hasn’t arrived?First of all please check our Delivery Information for delivery times to your area, allowing for weekends and Bank Holidays. If your parcel is indeed late in arriving please contact our Customer Services team by completing the Contact Us form, by e-mail at sales@harrisonfashion.co.uk or by telephone on 028 25 649822 between 9.30am – 5pm, Monday – Friday. Please quote your order number in all correspondence. What do I do if my order has arrived but it’s not correct?At Harrison we do our very best to ensure that you are entirely pleased with your order, however sometimes mistakes can happen. If the goods you have received are incorrect or one of your ordered items is missing please contact our Customer Services team using the contact details given above. What if I receive a faulty item?We will always do our best to make sure the goods we send to you are of the best possible quality. However if you have received what you believe to be a faulty item please contact our Customer Services as above and we will endeavour to sort out the problem as quickly as we can. Will I still have to pay for delivery of faulty or wrong items?If we have made a mistake with your order, or if it is faulty or damaged, we will refund the delivery charges you have paid to receive that item. However if it was sent to you with other items you are not returning we will be unable to refund the delivery charges. Do I have to pay for delivery of returns?No. When we send you your order it will include a freepost returns label which you can use to send back any unwanted items free of charge. How will I know if you have received my returned goods?Once we receive your returned goods we will despatch your replacement order or refund you using the same method you used to pay. If we don’t have the requested replacement goods we will refund you. Please allow up to 28 days for your credit/debit account to be credited. However you can, of course, contact us before this time to confirm the receipt of returned goods if you wish to do so. Can I return items bought online to one of your stores?Unfortunately this is not possible. However it is easy and cost free to return items to the website using the freepost returns label included in your order. How do your clothing sizes work?As we offer a selection of brands sourced from across the world at Harrison, sizing can differ from label to label. Yet while items might be marked with European sizes for example, we will always provide the UK equivalent as part of our product details so you don’t get confused. If a product is out of stock will you be selling it again?The answer to this question depends on each individual product – some items might come into stock again while others may not. If you are interested in something in particular that has gone out of stock you can complete our Contact Us form with your enquiry or you can e-mail our Customer Services team at sales@harrisonfashion.co.uk. Alternatively you can keep checking the website for availability or visit one of Our Stores. |